Words of Light, LLC Fulfillment Policy

1. Service Fulfillment

1.1 Service Description:

  • Words of Light, LLC offers editorial assessment, developmental editing, book coaching, and ghostwriting services.

  • Services will be delivered as agreed upon in the service agreement or as described on our website.

1.2 Order Processing:

  • Customers can place orders for services through our website or designated channels.

  • Orders will be processed promptly upon receipt of payment.

1.3 Delivery of Services:

  • Services will be delivered within the agreed timeframe or as communicated to the customer.

  • Customers will receive confirmation of service delivery via email or other specified communication channels.

2. Refunds and Returns - Words of Light, LLC Refund Policy - KYC Compliance

2.1 Refund Eligibility

2.1.1 Service Guarantee:

  • Words of Light, LLC is committed to ensuring customer satisfaction with our services. If you are not satisfied with our services, please contact us promptly to discuss your concerns.

2.1.2 Eligibility Criteria:

  • Customers may be eligible for a refund if:

    • Services are not delivered as described or within the agreed timeframe.

    • The customer provides valid reasons for dissatisfaction with the service.

    • Refund request is made within 5 business days of service delivery or purchase.

2.2 Refund Process

2.2.1 Requesting a Refund:

  • Customers must submit a refund request through our customer service channels.

  • The request must include the reason for the refund and any supporting documentation if applicable.

2.2.2 Verification:

  • To process the refund request, Words of Light, LLC may require verification of the customer's identity.

  • Customers may be asked to provide identification documents or other proof to validate their identity and eligibility for a refund.

3. Refund Approval and Timeline

3.1 Approval:

  • Refunds will be approved based on the verification of eligibility criteria and compliance with our refund policy.

  • Words of Light, LLC reserves the right to deny refund requests that do not meet the eligibility criteria or are outside the specified timeframe.

3.2 Refund Timeline:

  • Once approved, refunds will be processed within 5 business days.

  • Refunds will be issued to the original payment method used by the customer.

4. Compliance and Privacy

4.1 KYC Compliance:

  • Words of Light, LLC complies with KYC regulations by verifying the identity of customers requesting refunds.

  • Customers may be required to provide identification documents to facilitate the refund process.

4.2 Privacy:

  • Customer information provided during the refund process will be handled in accordance with our privacy policy and applicable data protection laws.

  • Personal information will only be used for the purpose of verifying eligibility and processing refunds.

5. Customer Support

5.1 Contact Information:

  • Clear contact information for customer inquiries regarding service fulfillment, refunds, and support issues will be provided.

  • Customer support inquiries will be responded to promptly within [specify timeframe].

5.2 Resolution of Issues:

  • We are committed to resolving customer issues professionally and promptly.

  • Complaints or disputes regarding service fulfillment or refunds will be addressed in accordance with our policies.